Magic News
September
« Quality is not an action, it is a habit. »
1THE QUALITY
E-PRETATION - TRUSTYOU
Satisfaction climbs,
The teams make a difference.
Congratulations to the teams for their mobilization throughout the summer. The comments particularly welcome the availability, welcome and breakfast.
Point of vigilance: some clients still report too much time for requests from their rooms. A topic to share with your teams to identify possible improvements.
Discover your MAGIC Score +
A very great congratulations for your performance on the beginning of 2026!
The results of August confirm an increase in customer satisfaction. Positive comments particularly highlight the availability of teams, the quality of the welcome and the care given to breakfast.
2ZOOM ON...
METHOD 1-1-1
Making his return with an action that counts
Gather your managers around three simple questions: a success to value, an irritating client to treat and a concrete action to test before the end of the month.
3MAGIC SUBJECTS
INSPIRATION - Best practices
The Customer Experience brief in 10 minutes
A short ritual to share a customer return, understand what was played and initiate a simple action.
TESTIMONIAL
Françoise February
Hotel manager
Golden Tulip Tourcoing
For you, a good customer experience?
A fluid experience where the client feels expected, recognized and accompanied.
A concrete example?
A ten minute point every Monday around a customer review.
An attention that makes a difference?
Lift your eyes, greet with a smile and use the client's name.
When experience is negative?
Listen, reformulate, propose a solution and then resume contact.
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A fluid experience where the client feels expected, recognized and accompanied.
Your advice to the teams?
Choosing a simple reflex, repeating it and valuing progress
4THIS MONTH
Share your initiatives
Good practice works in your hotel? Propose a topic or participate in a next interview.
